Terms & Conditions

Last updated: 6th January, 2026

These Terms & Conditions govern your use of the Sparkle & Suds website and any purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

Please read them carefully before using our site.

1. About Us

Sparkle & Suds (“we”, “us”, “our”) is an online retailer supplying professional cleaning chemicals, machines, equipment, accessories, and bath & home products.

If you have any questions about these Terms & Conditions, please contact us using the details provided at the end of this page.

2. Eligibility to Purchase

To place an order on our website, you must:

  • Be at least 18 years old
  • Be legally capable of entering into a binding contract
  • Provide accurate and complete information when ordering

We reserve the right to refuse service to anyone at our discretion.

3. Products and Descriptions

We take reasonable care to ensure that product descriptions, images, and prices are accurate and up to date. However:

  • Images are for illustrative purposes only
  • Colours, packaging, or labels may vary
  • Specifications may change without notice

All products are subject to availability.

4. Pricing and Payment

All prices are displayed in GBP (£) and are inclusive of VAT unless stated otherwise.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted.

Payment must be made in full at the time of ordering. We accept payment through secure third-party payment providers. We do not store payment card details.

5. Orders and Order Acceptance

When you place an order, you will receive an order confirmation email acknowledging receipt of your order. This does not constitute acceptance.

A contract between you and Sparkle & Suds is formed only when we dispatch your order.

We reserve the right to:

  • Cancel or refuse any order
  • Limit quantities purchased
  • Correct errors in pricing or product information

If an order is cancelled, any payments made will be refunded.

6. Delivery

We aim to dispatch orders within the timeframes stated on our website, but delivery times are estimates only.

Delivery charges vary depending on order size, weight, and destination and will be clearly shown at checkout.

We are not responsible for delays caused by courier services, adverse weather, or events beyond our control.

Risk of loss or damage to goods passes to you upon delivery.

7. Returns and Refunds

Our Returns & Refunds Policy forms part of these Terms & Conditions.

You may have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations, subject to certain exclusions.

Products must be returned unused, in their original packaging, and in a resaleable condition unless faulty.

Please refer to our full Returns & Refunds Policy for detailed information.

8. Faulty or Damaged Goods

If you receive goods that are faulty, damaged, or incorrect, please contact us as soon as possible with details of the issue.

We will arrange a replacement or refund in accordance with your statutory rights.

9. Professional and Chemical Products

Some products sold by Sparkle & Suds are intended for professional or commercial use.

It is your responsibility to:

  • Ensure products are suitable for your intended use
  • Follow all manufacturer instructions, safety guidance, and COSHH requirements where applicable
  • Use appropriate personal protective equipment

We are not liable for damage or injury caused by misuse, improper handling, or failure to follow instructions.

10. Limitation of Liability

To the fullest extent permitted by law, Sparkle & Suds shall not be liable for:

  • Indirect, incidental, or consequential losses
  • Loss of profit, business, or data
  • Misuse of products supplied

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any matter which cannot be excluded by law.

11. Intellectual Property

All content on this website, including text, images, logos, graphics, and design, is the property of Sparkle & Suds or its licensors.

You may not copy, reproduce, distribute, or use any content without our prior written permission.

12. Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorised access to the website or its systems
  • Interfere with the operation or security of the website

We may suspend or terminate access to the website if these Terms are breached.

13. Third-Party Links

Our website may include links to third-party websites. These links are provided for convenience only.

We have no control over and accept no responsibility for the content or practices of third-party websites.

14. Privacy

Your use of our website is also governed by our Privacy & Cookie Policy, which explains how we collect and use personal data.

15. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will take effect once published on this page. Continued use of the website constitutes acceptance of the updated terms.

16. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Sparkle & Suds
Email: info@sparkleandsuds.co.uk